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Return Policy


Returns are easy! Your satisfaction is important to us. Within 90 days of delivery of your shipment, you may return any of the following items to 969Mall.com for replacement or refund.

  • Product is the wrong item
  • Product was damaged/defective when it arrived

Please note that we cannot accept the return of items more than 90 days past delivery.

At 969Mall.com, we are trying to make your every purchase with us is satisfying.

Replacement of Damaged or Defective Items

969Mall.com can replace items only if they are defective or damaged and after the original item is returned.

Packing and Sending Your Return

Just a few easy steps:

  1. Please email our customer service at customerservice@969Mall.com, our customer service representative will send you a return address.
  2. On your packing slip, handwrite your reason for return using one of the following (if you have a printer, please print this page and circle the reason for return):
    • Product is the wrong item
    • Product was damaged/defective when it arrived I just don't want it anymore
  3. Pack the items along with the packing slip securely in a box. You can use the box in which the items arrived or another box, if you prefer.
  4. Please send out return via insured mail to our return address and a replacement or refund will be sent to you.
  5. Customer is responsible for the returning cost.
  6. A 20% restocking/processing fee will be applied to all refund items.

Please note Shipping and Handling charges are not refundable.

For any item that has been opened (taken out of its plastic wrap), we can only replace the damaged disc(s), we can not refund it.

Refused or Undeliverable Merchandise

Upon delivery attempt, if your order is refused or found to be undeliverable due to an incorrect address provided by you, a processing fee of $20 will be applied. 969Mall.com will not reimburse you for shipping and handling but will credit you for the item amount minus the processing fee.

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